Chatsetter: Terms of Service
Effective Date: April 22, 2025
Welcome to ChatSetter
(“we,” “us,” “our,” or “the Company”). We offer a software-as-a-service (SaaS)
platform (“Service”) that allows users (“you,” “Customer”) to manage, track,
analyze, and engage with social media conversations, messages, and related data.
By accessing or using
our Service, you confirm that you’ve read, understood, and accepted these Terms
of Service (“Terms”). If you do not accept these Terms, please do not use the
Service.
1. Agreement to
Terms
1.1 Legally Binding
Agreement
By signing up,
creating an account, or otherwise using the Service, you affirm that you’re
legally permitted to enter into a contract and agree to abide by these Terms
and all relevant laws.
1.2 Updates to
Terms
We may revise these
Terms periodically. If significant changes are made, we’ll notify you—either
via email or through our website. Continuing to use the Service after updates
means you accept the revised Terms.
2. About the
Service
2.1 What We Offer
Our platform helps you
collect, manage, and respond to social media interactions, including messages
and analytics (“Customer Content”). Features may include insights, scheduling
tools, and other functionalities to enhance your online presence.
2.2 Access Rights
Provided you comply
with these Terms and pay any required fees, we grant you a limited,
non-transferable, revocable license to use the Service for your internal
business purposes.
2.3 Eligibility
& Accounts
To access some
features, you’ll need to register an account. You agree to provide accurate and
complete info. You're responsible for safeguarding your login credentials and
all activity tied to your account.
3. Your
Responsibilities
3.1 Legal
Compliance
You agree to use the
Service in line with all relevant laws, including those covering data privacy
and communications.
3.2 Your Content
You alone are
responsible for the content you upload or share. You affirm that you hold all
rights necessary to use and share such content and that it doesn’t violate
third-party rights. We are not liable for loss, deletion, or transmission
failures related to your content.
3.3 Prohibited Uses
You agree not to:
4. Intellectual
Property
4.1 Our IP
All rights to the
Service’s design, software, logos, data, and other materials belong to us or
our licensors. You receive no rights to our intellectual property beyond what’s
outlined in these Terms.
4.2 Your IP
You retain all rights
to your Customer Content. You give us a non-exclusive, royalty-free, global
license to use, store, and process your content strictly to deliver the
Service.
5. Privacy &
Data Use
5.1 Our Policy
Please review our
Privacy Policy to learn how we collect and use personal information. By using
the Service, you confirm you’ve read and accepted the Privacy Policy.
5.2 Your Consent
By connecting your
social media accounts, you grant us access to related data. You are responsible
for obtaining necessary permissions from any third parties whose data you
share.
6. Payments
6.1 Fees
Certain features may
incur fees, outlined in your plan or on our website. You agree to pay any
applicable charges promptly.
6.2 Payment Terms
All payments must
follow the terms of your subscription plan. If you fail to pay, we may suspend
or terminate your access. Payments are non-refundable unless otherwise required
by law or stated in writing.
6.3 Taxes
Fees exclude
applicable taxes. You’re responsible for covering all relevant tax charges.
7. Confidential
Information
7.1 Definition
"Confidential
Information" includes any non-public information marked as confidential or
that should reasonably be understood as confidential.
7.2 Obligations
Both parties agree to
keep each other's Confidential Information safe and not to share it without
consent—unless required by law. This obligation does not apply to information
that’s public, independently created, obtained legally, or required by law to be
disclosed.
8. Third-Party
Services
8.1 Integrations
Our Service may work
with third-party tools or platforms. Your use of these tools is governed by
their respective terms.
8.2 No Endorsement
We don’t endorse or
take responsibility for third-party services. Use them at your own risk.
9. Term &
Termination
9.1 Duration
These Terms apply as
long as you use the Service or until your subscription ends.
9.2 Your
Termination Rights
You can cancel your
account anytime with written notice, subject to your subscription’s terms and
possible early termination fees.
9.3 Our Termination
Rights
We may suspend or end
your access if:
9.4 What Happens
After
Upon termination, you
must stop using the Service. We’re not obligated to retain or provide your
content unless legally required or outlined in our retention policy.
10. Disclaimers
10.1 Service “As
Is”
The Service is
provided “as is” without guarantees. We disclaim all warranties, including
those for merchantability or fitness for a particular use.
10.2 No Guarantees
We don’t promise
uninterrupted or error-free use, and we’re not responsible for viruses or
inaccuracies in data or content.
11. Limitation of
Liability
11.1 Exclusion of
Damages
We’re not liable for
indirect or special damages like lost profits, data loss, or reputation harm.
11.2 Maximum
Liability
Our total liability to
you won’t exceed the amount you’ve paid us over the past 12 months.
12. Indemnification
You agree to defend
and hold us (and our team) harmless from any claims arising from your use of
the Service, your content, or your breach of these Terms or the law.
13. Legal Terms
13.1 Governing Law
These Terms are
governed by the laws of [Jurisdiction], excluding conflict of law rules.
13.2 Disputes
Any disputes will be
resolved in [arbitration/court] in [Jurisdiction], and you agree to that
jurisdiction.
14. Additional
Terms
14.1 Entire
Agreement
These Terms, plus your
plan and any linked policies, form the full agreement between you and us.
14.2 Severability
If any part is found
unenforceable, the rest will remain in effect.
14.3 Waivers
Our failure to enforce
a provision doesn’t waive our right to do so later.
14.4 Assignment
You can’t assign your
rights under these Terms without our permission. We may assign ours freely.
14.5 Notices
We’ll send notices to
the contact info you provide or post them on our site.
14.6 Force Majeure
We’re not responsible
for delays or failures caused by events beyond our control (e.g., natural
disasters, internet outages, government actions).
If you have questions,
contact us at:
ChatSetter Inc.
215 Strathearn Ave, Richmond Hill, ON, L4B 3C3, Canada
📧
chatsetter@lowerprofile.com
By using our Service,
you confirm you’ve read and accepted these Terms. If not, please don’t use the
Service.